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The actual experience of the wine tour was bad. It was the rest of the experience that makes me rate this low. To start with when I got the email about confirmation I called to confirmed. When I made that call There was inconsistency with my email confirmation and what the person on the phone told me. Once it was finalized it was determined that on day one I would be visiting Alcatraz and day two wine tour. When I asked about where and when to check in for Alcatraz the person on the phone could not give me a time and transferred me to a second person. Once talking to the second person I was still
unsure of when to check in. I had my spouse call and he got a different answer about when and where to check in. We decided to stop by the day before and ask about check in and while we were there the lady at the desk told use one thing different from the first two calls and then a second guy came and told us to arrive at 830 the next morning and they would put us on a bus to the pier. We arrived at 830 and were told to come back at 955 for a bus. We came back at 940. Once we arrive the people there told us that we missed the bus and we could take the city trolley. We did make it to Alcatraz and we enjoyed the experience. Day 2 we arrived and the place felt unorganized. It took awhile to board the bus but once we were on we were able to enjoy most of the wine tour. The only complaint I have about the tour was when we stopped in the town for lunch we had a hour and thirty minutes and all the restaurants had a hour wait. I know that tour company can't control that but it was the only opportunity to have lunch and it was stressful finding food. We liked our tour guide and we learned something new at each stop.
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