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Our guide John was super knowledgable and we had an amazing experience! I would absolutely recommend this tour to everyone!
Rick's account United States of ...
Tour was very complete and enjoyable. Tour guide Dean and driver both did an excellent job of escorting us around much of Manhattan. Dean's knowledge of the history of New York City and each of the sights really added to the experience. My tour was a small group of six -- family of five and myself. Everyone stayed together and we were able to keep on schedule in spite of the traffic difficulties of the city. All sites were visited as advertised. Our tour guide spent some extra time at Grant's tomb covering New York's participation in the Civil War. Also, Dean gave us quite a bit of background on the Five Points area and background on the Gangs of New York movie. Cruise around the Statue of Liberty, Ellis Island, the Brooklyn Bridge and up the Hudson was very nice. The day finished off with a visit to the Top of the Rock for some great views of New York City. Lunch on our own was at Brookfield Mall near the 911 memorial. Dean gave us a number of options and recommendations for lunch. Overall, a great tour well worth the price.
Tour van was very crowded, uncomfortable, and hard to get in and out of...you would think the tour operators would have a portable step. Tour guide got a little too much with his singing and constant talking about things that were not related to the tour. I gave the tour 3 stars but would not recommend it to others.
ABsolute WORST experience ever! We were suppose to be in a luxury enclosed coach and we were on a double decker hop on hop off bus, and it was extremely cold for August which made it very up pleasant. We were told that they had the right to provide us with any vehicle they chose even though it wasn't what we were sold in the description and we received no compensation, the Grey line staff was yelling at the customers. Additionally, we left almost an hour late. The tour guide was terrible, not very knowledgeable,,difficult to understand. Some of the poor circumstances could have been mitigated with some friendly, accommodating customer service, yet there was none to be found.
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