My tour guides had this trip down to a fine science. The tours were wonderful, as I opted to see Moras and Maray before heading to Machu Picchu. Both guides each day gave us a wonderful sense of history and fascinating information and made sure we had no problems with hotels and travel. Machu Picchu was all I hoped it would be!! And in the end, my train was severely delayed on the return but they had a driver waiting for me to take me back to Cusco and he was lovely! I cant say enough good things about the experience! Would highly recommend them to anyone!!!
I was a single traveler who decided to take this tour to meet my husband who hiked the Inca Trail to Machu Picchu. While all of the arrangements were in order, I felt like none of the guides cared if I was there or not. Having travelled quite a bit, I was not afraid the ask questions and seek out my guide, but should not have had to do that. The person greeting me at the train who took me to my accommodation talked on her cell phone the whole time and hardly even greeted me when I identified myself to her. I did not hear from the next day’s guide until after 7pm for a 4:30am meeting time the following morning. It felt like the Machu Picchu guide didn’t care about the small group and certainly didn’t go out of his way to communicate plans or expectations. For the cost of this tour, I was extremely disappointed - it was the low point of my time in Peru.
What a great experience from before the tour began until well after. Freddi, the organizer in Cusco, came to my hotel and explained the entire process including times, places, transportation, accommodations, his mobile number, etc. On the way to the train station there was a protest and the taxi driver could not pass so the driver called Freddi and handed me the phone. Freddi explained everything that he was doing to ensure that I make it to Machu Picchu and all was clear and true. Our tour guide was very flexible and patient with the group and seemed to really like his job a reflection of the company.
On the way back from the train to Cusco I lost my purse! After tracking the person who found it in the street Freddi offered to go to the town 90 minutes away, pick up my purse, and shipped it to me in Lima. No question, no complaints, no schooling, he was very focused on doing what needed to be done! in a nutshell FREDDI IS AMAZING and Viator is lucky to have him!!!
Being a single traveler I was nervous about possibly missing details and Viator's process made it easy with multiple email notifications the included tips and must-haves. The staff at the Machu Picchu office was very helpful identifying good restaurants and giving clear instructions. Thank you for the memories!
Extremely well arranged tour, nowhere was i concerned about being picked up by my tour operator. i got picked up at the airport and taken to Ollantaytambo and then onwards to Aguas Caliente and after the trip to Machu Picchu safely delivered to my hotel in Cusco. Everything worked with great precision.
Minor issues related to drivers great guys not able to speak English and lack of guide for the drive to Ollantaytambo/ Sacred Valley. The hotel in Agua Caliente was acceptable i.e. clean, functional and quite - being away from the river but I do wonder how it managed to get a 3-star rating. Otherwise strongly recommend it.